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About Kexun
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A manufacturer with years of experience in the research, design, and production of environmental testing equipment. We have extensive experience and cooperate with well-known domestic and foreign enterprises. Our products are exported to many countries and regions around the world.
View MoreTechnical Support
——Providing you with comprehensive reliability testing equipment support
Our Core Values:
We are committed to providing customers with professional and efficient technical support services to ensure that your reliability testing equipment is always in optimal operating condition. Whether you encounter equipment usage problems, technical difficulties, or maintenance needs, our expert team will provide you with quick responses and solutions.
What problems can we solve for you?
1. Equipment Usage Issues:
- Unfamiliar with equipment operation, unable to fully utilize performance.
- Inaccurate or poor repeatability of test results.
- Abnormal noise, temperature abnormalities, etc., during equipment operation.
2. Technical Challenges:
- Complex test parameter settings, difficult to meet specific testing needs.
- Difficult integration of equipment with existing systems.
- Questions about the understanding and application of testing standards.
3. Maintenance and Servicing:
- Performance degradation after prolonged equipment use, requiring calibration or maintenance.
- Wear or damage of equipment components, requiring replacement.
- Equipment software needs upgrading or bug fixes.
4. Customized Needs:
- Need to customize equipment functions based on specific industry or testing needs.
- Existing equipment cannot meet new testing standards or requirements.
Solutions We Provide:
1. Rapid Response Service:
- Provide a 24-hour technical support hotline to answer customer questions at any time.
- Remote diagnosis can quickly locate problems and provide solutions.
2. On-site Support Service:
- Dispatch professional engineers for on-site service to solve equipment installation, debugging, and repair problems.
- Provide equipment calibration, maintenance, and performance optimization services.
3. Training and Guidance:
- Provide customers with equipment operation training to ensure that operators are proficient in the use of the equipment.
- Provide technical documents, operation manuals, and video tutorials for easy customer access.
4. Spare Parts and Consumables Support:
- Provide original factory spare parts and consumables to ensure the long-term stable operation of the equipment.
- Fast delivery to reduce customer downtime.
5. Customized Solutions:
- Provide equipment function customization, test plan design, and other services according to customer needs.
- Assist customers in meeting international testing standards.
6. Contact Us:
If you encounter any problems or need technical support, please feel free to contact our professional team:
Technical Support Hotline: 400-0769-815
Email: dgkesion@163.com
Frequently Asked Questions (FAQ)
Q1: How long does it take to resolve equipment malfunctions?
A: We provide 24-hour rapid response service. Simple problems can be solved immediately through remote support, and complex problems will be handled by on-site engineers within 3 working days.
Q2: Does the equipment need calibration? What is the calibration cycle?
A: Yes, to ensure testing accuracy, it is recommended to calibrate once every 6-12 months. We provide professional calibration services.
Q3: Can you provide equipment operation training?
A: Of course, we provide customers with free operation training to ensure that your team is proficient in using the equipment.
Q4: How long is the equipment warranty?
A: Usually, our warranty is 1 year. During the warranty period, non-human damaged parts can be replaced free of charge. Outside the warranty period, appropriate fees for replacing parts and labor will be charged according to the actual situation.
Q5: The equipment cannot start or is running abnormally?
A: It may be a power connection problem (such as power failure, unstable voltage); equipment internal circuit failure or blown fuse; control system software crash or hardware damage.
B: Check the power connection and voltage, and contact the technical support team for remote diagnosis or on-site repair.
Q6: Why are the test results no longer accurate or consistent after prolonged use of the equipment?
A: Inaccuracy or reduced repeatability may be due to sensor calibration failure, damage, unstable equipment installation causing vibration, or incorrect test parameters, environmental interference, etc.
B: It is recommended to first check the equipment vibration and displacement, calibrate the sensor, and review the test parameter settings to ensure the reliability of the test results.
Q7: Abnormal noise during equipment operation?
A: The cause may be mechanical wear, loose parts or foreign object intrusion, and insufficient lubrication.
B: Immediately stop the machine for inspection, tighten worn parts, remove foreign objects, and lubricate regularly to restore normal equipment operation.
Q8: Equipment parts wear or damage?
A: The cause may be part aging, operational errors, or untimely maintenance.
B: Regularly replace wearing parts, train operators, and strictly implement maintenance plans.
"Encounter a problem? Contact our technical support team immediately! "
Research, design and production of environmental testing machines
Contact Us
Address: No. 1, Building 1, Zhenrong Road, Wusha, Chang'an Town, Dongguan City, Guangdong Province
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